Our returns policy
We happily accept returns or exchanges on items (except reduced or sale items) that are in their original condition (new, unused, unworn, unaltered or unwashed) within 48 hours of receiving your order. Customer will be responsible for returning the product via registered post. Shipping fee (or cost of shipping) is not refundable. No refunds or exchanges on sale items under any circumstances. Please contact us at sydney@graniph with your order number if you wish to organise an exchange
Do you ship to my country?
We currently only ship to Australia and New Zealand. If you with to ship your orders to other countries, please shop at our international sites.
How can I pay, and in what currency?
You can pay with Visa, Mastercard, or PayPal. Payment is in Australian dollars - please check the approximate amount in your currency and note that most credit card companies charge a small fee (usually around 2%) for foreign currency orders.
When will my order arrive?
Order by Friday, Dec 16 for pre-Christmas delivery!
Delivery time varies according to shipping location. But if everything goes smoothly you should receive your package within 5 business days of shipment. Please check our shipping provider Australian Post for further information.
If you do not receive your order within 1 week please contact your local post office with the tracking number* provided in the shipping confirmation email that you received.
Please use express post shipping option for guaranteed track-able shipment.
If I want to buy an item on the international site but it's not on the Australian site?
Please send us an email with item code and preference in size. We will try our best to order it for you. We will provide a quote in Australian dollars before you make any decision.
Is shipping really free?
Shipping is free on Australian orders over $50. For shipping to NZ, free shipping for orders over $100 (otherwise $15).
Why is an item available on the Japanese site, but not the Australian site?
Due to licensing restrictions some of our collaboration items are only available in Japan, but not on our Australian website.